In June, a customer satisfaction study was conducted among Banco Finantia clients in Portugal and Spain, aiming to understand their opinions regarding the products and services offered.
Responses from Portuguese clients indicate that 96% of respondents report being satisfied or very satisfied with the Bank’s services, highlighting several distinguishing factors such as the quality and added value of customer service, the speed of response, and the clarity of the information provided. In addition, clients noted that they chose Banco Finantia specifically because of the quality of service and the better conditions offered compared to other banks.
Regarding the services provided, clients rate positively the advisory support offered by the Bank concerning their investments and the guidance provided in making investment decisions. The added value in investment decisions and the minimal bureaucracy associated with contracting services are the factors that contribute most to their level of satisfaction.
Among the respondents, the majority stated that they are satisfied with Banco Finantia, have no intention of switching banks, and would recommend the Bank’s products and/or services to family or friends.
Having achieved predominantly positive results, Banco Finantia will use the feedback received to continue improving the quality of its services and products, reinforcing its commitment to customer satisfaction.
