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Digital Accessibility

Banco Finantia is committed to ensuring that its digital services and products are accessible to everyone, including individuals with disabilities or temporary or permanent functional limitations, promoting equal access to information and financial services.

We believe that Digital Accessibility plays a fundamental role in fostering inclusion, ensuring equal access to information, and enabling the independent use of financial services, thereby delivering a better experience for all users.

This commitment is upheld in accordance with Decree-Law No. 82/2022, which transposes Directive (EU) 2019/882 into national law and establishes accessibility requirements applicable to products and services.

Compliance status

Banco Finantia’s website is compliant with the legally applicable accessibility requirements.

Digital accessibility is understood as an ongoing process. As such, Banco Finantia adopts a proactive approach to the continuous monitoring, improvement and regular updating of its content and functionalities.

Technical reference

The accessibility of the website is ensured with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, which are internationally recognised as the standard for accessible digital content.

The measures implemented include, in particular:

  • Compatibility with assistive technologies, including screen readers and keyboard navigation;
  • Appropriate semantic structuring of headings, lists, tables and other content elements;
  • Proper identification of the language of pages and content;
  • Responsive design adapted to different devices, resolutions and screen sizes;
  • Use of appropriate colour contrast ratios and readability best practices;
  • Application of accessibility criteria to text, graphic and multimedia content;
  • A focus on consistent navigation and user experience.

 

Accessibility assessment

Banco Finantia carries out regular assessments of the accessibility of its digital content through a range of monitoring and verification mechanisms, including:

  • Automated verification tools, namely the Accessibility Checker plugin, used for detailed analysis of the accessibility level of each page;
  • Regular reviews of website content and components, based on the results obtained.

Whenever necessary, corrective measures are implemented to ensure compliance with the applicable requirements.

Contact, requests and suggestions

If you experience any difficulty accessing our website, wish to report an accessibility issue, or request content in an alternative format, you may contact Banco Finantia through the following channels:

  • Telephone: +351 217 202 000 | Business days, from 9:00 a.m. to 6:30 p.m.
    (Call to the national fixed network. Call costs depend on the tariff agreed with your telecommunications provider.)
  • Email: info@finantia.com
  • Contact form: Via the form available below

Your personal data will be processed by Banco Finantia, S.A. for the purpose of providing you with information about its products and services and will be retained until you decide to request the cessation of any further contact, which you may do at any time. You have the right to request access to the personal data provided, as well as to request its rectification or erasure, and to request the restriction of processing or to object to such processing. Notwithstanding the technical and organisational measures adopted by Banco Finantia, the transmission of personal data over open networks increases the risk of unauthorised access. Data subjects should therefore ensure that they use reliable equipment, software and networks.

Banco Finantia undertakes to review all communications received and to respond as promptly as possible.

Statement update


This statement was last updated in August 2026