The Account Switching Service allows you to transfer, in a simple and secure manner, the payment services associated with a current account from one bank (Originating or Transferring Bank) to another (Receiving Bank).
This service is intended for individual clients (consumers) and micro-enterprises, facilitating the transfer of services such as standing orders, direct debits, and regular transfers, in accordance with the terms defined by Banco de Portugal.
The request must be submitted to Banco Finantia, as the receiving bank, by completing the Account Switching Service Request Form, in which the account holder:
In the case of accounts with more than one holder, the signature of all account holders is required.
Upon receipt of the duly completed form, Banco Finantia will manage the entire process with the transferring bank, in compliance with the legally established deadlines and without the need for any further action by the client.
Complete the Account Switching Service Request Form, which includes the necessary communications to the entities with which you have payments or receipts associated with the account.
Submit the documentation to Banco Finantia via your account manager, through Homebanking, or by email to documentos@finantia.com, so that Banco Finantia can contact the transferring bank and complete the process.
In the context of the provision and use of payment services, electronic money, and insurance contracts whose value does not exceed the jurisdictional threshold of first-instance courts, the client may submit any dispute to a legally authorized Consumer Arbitration Centre, without prejudice to recourse to the competent judicial courts.
Banco Finantia provides its clients with access to the following authorized arbitration entities:
The full list of these entities and their respective contact details can be consulted through the Directorate-General for Consumer Affairs (Consumer Portal) and the Directorate-General for Justice Policy.
Please consult the detailed information on the Account Transfer Service (portuguese version).
Frequently asked questions
This service may be requested by individual clients (consumers) and micro-enterprises that hold payment accounts.
No. After completing and signing the Account Switching Service Request Form with Banco Finantia, the receiving bank will be responsible for contacting the transferring bank.
The statutory deadline is up to 12 business days, counted from the date the receiving bank receives the complete request.
Yes. You may select only the payment services you wish to transfer, such as standing orders or other instructions associated with the account.
Yes. You may authorize the transfer of the available balance and, if you wish, request the closure of the originating account within the same request, provided that the applicable conditions are met.
In that case, all account holders must sign the authorisation form for the request to be valid.
No. The Account Switching Service can only be used between accounts with the same account holders.
When Banco Finantia acts as the receiving bank, no fees are charged for providing the Account Switching Service.
When acting as the transferring bank, fees related to the transfer of the balance or the closure of the account may apply, in accordance with the pricing schedule in force.
This request is free of charge for the client; however, it is subject to the settlement of any outstanding balances, contracts, or other associated assets. Fees set out in the pricing schedule may also apply if additional transactions are required, such as balance transfers or asset liquidation.
Yes. You may cancel the request at any time before the process is completed, by sending a written notice to Banco Finantia.
If you have any further questions about Banco Finantia, please consult the dedicated Frequently Asked Questions page.
Contact us
clientes@finantia.com
+351 217 202 020
Available on working days, from 9am to 6.30pm
(call to national landline or mobile network)
In Lisbon and in Oporto
