If you want to get some clarification, Banco Finantia has at your disposal the Customer Support Office which you can contact by phone +351 217 202 000, or by email.

Banco Finantia also makes available to its Clients a complaints service that includes receiving, forwarding and handling the complaint to a different person from the one who performed the act object of the complaint, and there are concrete procedures stipulated to be adopted in its assessment, decision and response. Complaints addressed to Banco Finantia must be addressed in writing, through:

Customer Support Office
Banco Finantia, S.A.
Rua General Firmino Miguel, 5 - 1o andar,
1600-100 Lisboa

The submission of a complaint to Banco Finantia does not prejudice the possibility of complaint to the Supervisory Entities, in particular with the Securities Market Commission (CMVM), through the Investor Relations and Communication Department (DAIC), with the contacts available at www.cmvm.pt and Banco de Portugal. Complaint procedures are kept for a period of 5 years.

In addition to the complaints service, the Client has access to the competent judicial means. Without prejudice to this access, in the case of claiming and repairing disputes of value equal to or less than the jurisdiction of the courts of first instance, related to the provision and use of payment services, Banco Finantia provides the Client with access to at least two entities authorized to carry out arbitrations, to be indicated by the Bank at all times, being at the present date the arbitration centers of the Câmara do Comércio e Indústria Portuguesa and the Universidade Católica Portuguesa.

In the event of consumer disputes concerning other banking products or services, customers who are consumers have the ability to use alternative dispute resolution entities registered in the list of entities organized by the Direção-Geral do Consumidor.

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